*DELIVERY/SHIPPING POLICY*
*Shipping Process:*
We ship our products using a trusted third-party courier service to ensure safe and timely delivery to our customers.
*Delivery Locations:*
We offer delivery services to the following regions:
- Local: United Arab Emirates
- GCC Countries: Gulf Cooperation Council countries
- Iraq
*Delivery Timeframes:*
The delivery timeframes for our shipments are as follows:
- Local: 3 to 5 working days.
- GCC.Countries: 7-10 working days.
- Iraq: 7-10 working days.
*Delivery Charges:*
The delivery charges, if applicable, are as follows:
- Local: Free delivery on all orders.
- International and GCC Countries: AED 50 for all orders.
Iraq: AED 50
*Additional Information:*
To ensure a smooth and timely delivery process, please provide us with your complete delivery address and accurate contact details during checkout. This will help us avoid any potential delivery delays.
Warranty Conditions for BORIS BECKER:
1. **Coverage:** The warranty applies to defects in materials and workmanship under normal use.
2. **Exclusions:** It does not cover damages due to misuse, alteration, or accidents.
3. **Claims Process:** To initiate a claim, present the original receipt and the defective item at our store.
4. **Resolution:** We reserve the right to repair, replace, or issue a store credit for the defective item.
5. **Care Instructions:** Please follow care guidelines provided with the product to maintain warranty validity.
8. **Non-Transferable:** This warranty is non-transferable and applies only to the original purchaser.
By making a purchase, you agree to these warranty conditions.
**Return Policy**
1. **Return Window:**
- Merchandise can be returned within 14 days of the delivery date.
2. **Eligibility:**
- Items must be unworn, unwashed, and in original condition with tags attached.
4. **Return Process:**
- To initiate a return, log in to your account, go to the Order History section, and follow the instructions.
5. **Return Shipping:**
- Customers are responsible for return shipping costs, unless the return is due to a mistake on our part.
6. **Refunds:**
- Refunds will be processed once we receive and inspect the returned items.
7. **Store Credit:**
- Alternatively, you may choose to receive store credit for your return.
8. **Damaged or Defective Items:**
- Contact us immediately if you receive damaged or defective items for a prompt resolution.
9. **Exchange:**
- At this time, we do not offer direct exchanges. Please return the item and place new order “.
10. **International Returns:**
- International returns are subject to the same policy, but customers are responsible for all shipping costs.
11. **Contact Information:**
- For any inquiries or assistance, please contact our customer service at marketing@qob.ae
By making a purchase, you acknowledge and agree to our return policy.
Thank you for shopping with us!
If you have any questions or require further assistance regarding our delivery/shipping policy, please feel free to Contact Us.
